Case Studies

OPS-BOX WAY

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The international education provider striving to meet expectations.

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Background

Our client, an international education provider, had won a large contract – a big piece of business that came with equally weighty expectations. Targets were being met but the method of delivery was clearly cumbersome, and management was growing increasingly anxious.

Project challenges

Running the programme and fulfilling on deliverables was ad hoc at best. The internal team in charge of delivery lacked clear processes, data was collected manually, and there was no way of measuring programme performance. Without defined roles and responsibilities, team members were inefficient, overworked and at risk of burnout.

Our strategic approach

We knew we needed to operationalise the project. We introduced a governance framework to facilitate more effective decision-making at the top. And by analysing employee skill sets, we developed an efficient organisational structure with clearly delineated roles and responsibilities.

New policies, processes and project timelines allowed team members to work more effectively and ensured watertight delivery of the programme, and we updated data collection processes and defined performance metrics to monitor programme delivery and track performance.

The outcome

The new organisational structure allowed team members to flourish, and streamlined data collection along with new policies and processes lead to greater productivity. Performance metrics allowed senior management to evaluate programme performance which included an 80% reduction in the number of requested changes to the programme from end users, a clear indication of a successfully operationalised business.

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OPS-BOX WAY

We’ve helped businesses like yours succeed.

Our experience is wide-ranging and varied. We’ve worked with businesses of all sizes and in different sectors and industries.

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CASE STUDY

Fleet solutions provider entering new chapter of growth.

Background   SMH Fleet Solutions is a private equity backed, provider of vehicle fleet management services. Its main customer groups are car manufacturers, contract hire and leasing companies, motor dealers and major fleet operators. After undergoing a period of significant growth through acquisition and with changing market conditions due to emission and electric vehicle regulations, […]

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CASE STUDY

Reducing contractual risk to support business growth

Background Our client, a specialist provider of energy and sustainability services to the construction sector, had achieved significant growth since its formation in the early 2000s. Continued growth was being achieved but the leadership team was growing anxious about the risk associated with delivering larger contracts. The Challenge Following its growth, the organisation found itself […]

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CASE STUDY

Engineering company rising to the challenge of a global pandemic.

Background   Stratos Precision Engineering Ltd are based in Gloucestershire and have over 100 years’ experience manufacturing quality machined plastic components for the UK and, Europe and US markets. The firm was facing the unprecedented challenges presented by the COVID-19 pandemic and utilised their considerable technical expertise to join Ventilator Challenge UK – a consortium […]

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