Case Studies

OPS-BOX WAY

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The international education provider striving to meet expectations.

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Background

Our client, an international education provider, had won a large contract – a big piece of business that came with equally weighty expectations. Targets were being met but the method of delivery was clearly cumbersome, and management was growing increasingly anxious.

Project challenges

Running the programme and fulfilling on deliverables was ad hoc at best. The internal team in charge of delivery lacked clear processes, data was collected manually, and there was no way of measuring programme performance. Without defined roles and responsibilities, team members were inefficient, overworked and at risk of burnout.

Our strategic approach

We knew we needed to operationalise the project. We introduced a governance framework to facilitate more effective decision-making at the top. And by analysing employee skill sets, we developed an efficient organisational structure with clearly delineated roles and responsibilities.

New policies, processes and project timelines allowed team members to work more effectively and ensured watertight delivery of the programme, and we updated data collection processes and defined performance metrics to monitor programme delivery and track performance.

The outcome

The new organisational structure allowed team members to flourish, and streamlined data collection along with new policies and processes lead to greater productivity. Performance metrics allowed senior management to evaluate programme performance which included an 80% reduction in the number of requested changes to the programme from end users, a clear indication of a successfully operationalised business.

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OPS-BOX WAY

We’ve helped businesses like yours succeed.

Our experience is wide-ranging and varied. We’ve worked with businesses of all sizes and in different sectors and industries.

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CASE STUDY

EIGHT TIPS FOR BUSINESS SUCCESS

As we all know, it’s not an easy time for businesses at the moment and the future remains uncertain. At OPS-BOX Group, we work with businesses who are planning to come out the other side stronger and fitter, not just survive.

The fundamental pillars of business still apply and we believe that paying close attention to these now will stand you in good stead for the road ahead and position you for future growth.

At OPS-BOX, we see businesses every day who face different choices, challenges and issues, however there is a lot of common ground and I have shared my top eight pieces of advice for any business.

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CASE STUDY

FIVE WAYS TO START A SUCCESSFUL BUSINESS

An economic downturn can create all kinds of unexpected opportunities – they say necessity drives innovation and for those able to spot those chances and are brave enough to go for it – the opportunities are undoubtedly there. In fact, a recent survey from Enterprise Nation found that one in five UK adults are looking […]

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CASE STUDY

THINK SMALL, ACT LOCAL

Hayley Parker explains why it is so important for us all to think small and act local this winter.

As our retail and hospitality sectors open back up following the November lockdown and small businesses fight to recoup their lost earnings and get back on the road to recovery, there is so much we can all do – as individuals and businesses – to support and help our local economy recover from the pandemic.

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