Case Studies


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Reducing contractual risk to support business growth

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Our client, a specialist provider of energy and sustainability services to the construction sector, had achieved significant growth since its formation in the early 2000s. Continued growth was being achieved but the leadership team was growing anxious about the risk associated with delivering larger contracts.

The Challenge

Following its growth, the organisation found itself in a position where a significant proportion of their client base were “large corporates” which meant that they had moved to signing their clients Terms & Conditions as apposed to the client signing theirs.

This led to ongoing concerns within the business around visibility and internal awareness of the obligations built into these client contracts and the associated deliverables. The internal team recognised that they didn’t have the time, skills and expertise to deep dive into this area and resolve any unknown risks. 

Our Strategic Approach

We knew that we needed to reduce complexity, identify business risks and work with the team to implement ongoing sustainable processes to address operational risks whilst supporting ongoing growth. 

We reviewed a sample of contracts to identify the terms/obligations which were common to all and undertook an evidenced based GAP analysis of the business, assessing whether they were meeting these contractual obligations.

A report outlining findings and recommendations to mitigate identified risks was prepared for the Senior Leadership Team.

The Outcome

The review gave the management team visibility of the potential risks built into their client contracts along with recommendations on how to address them, including the introduction of a risk management framework and training needs to support the effectiveness of the sales and delivery teams, allowing them to plan and prioritise actions to mitigate and reduce business risk as part of the broader growth ambitions for the business.. . 


OPS-BOX worked with us to “breakdown and prioritise” an overwhelming large project. They delivered us an easy-to-understand snapshot of our contractual risks which gave us the information needed to build a plan to implement measures to mitigate these risks and to adjust internal processes to gather this key information as part of our ongoing sales processes.

I would highly recommend the Ops-Box team to others. What price do you put on a full night’s peaceful sleep?

Sales Director

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