CASE STUDY
FLEET SOLUTIONS PROVIDER ENTERING NEW CHAPTER OF GROWTH.
SMH Fleet Solutions is a private equity backed, provider of vehicle fleet management services. Its main customer groups are car manufacturers, contract hire and leasing companies, motor dealers and major fleet operators. After undergoing a period of significant growth through acquisition and with changing market conditions due to emission and electric vehicle regulations, the business needed to redefine its vision and develop a clear plan to take advantage of emerging market opportunities. In short, it needed to significantly reshape its operating model to achieve its growth ambition. Project challenges The business had undergone a period of considerable change with two significant acquisitions, a new PE investor, investment in a major new site and changes in leadership; and inefficiencies in the operating model were starting to impact on service quality and customer satisfaction. To address this the board decided that a strategic review of the business needed to be undertaken and a business plan developed that would deliver 40% growth in revenue over a 4 year period. Our strategic approach We started by developing an intensive…